Error Message
|
Meaning |
Solution |
The operation timed out |
Due to a large results set, the retrieval of results has taken too long and has timed out.
|
Narrow the search term so that the results set is smaller. |
Unable to retrieve the selected record(s) due to a system error. Permanent system error. |
There is a system error within Libraries Australia.
|
Contact the Libraries Australia Help Desk
Ph: 1800 026 155
The Libraries Australia Help Desk will arrange to fix the system error.
|
Unable to search the database due to a system error. Error transforming UTF-16 encoded string to 8-bit ASCII: the source string contains a code point, '0x0142', that is greater than 0xFF and is therefore not a legal 8-bit ASCII character.
|
The user has entered a term that cannot be searched by a remote database (i.e.: a diacritic character eg. Stanisław)
|
Some of the remote databases are unable to read diacritic characters.
Select a remote database which is able to read diacritic characters or substitute another letter or combination of letters, e.g. œ use oe. |
Unable to search the database due to a system error. Illegal term value ‘:illegal term value for attribute’ for attribute |
The user has entered a term that cannot be searched against a particular attribute by a remote database. (Eg. Including “the” in a Title search)
|
Check the terms that have been entered into the search box.
Try using an alternate search term.
Try using alternative spelling. |
Unable to search the database due to a system error. Query type not supported.
|
The database may not support a particular proximity symbol. The proximity symbols can vary for each database.
|
Check the help manual to find the correct proximity symbols for each database. |
Unable to search the database due to a system error. Truncated words too short.
|
The truncated search terms entered are too short. For example, a search term in CJK can be no shorter than 3 characters.
|
Enter the full search term.
Try truncating an alternate search term. |
Unable to search the database due to a system error. Unable to connect to the remote host ‘rlg.Libraries Australia.nla.gov.au:210’: Connection refused
|
Libraries Australia cannot connect to a remote database, eg. RLG
|
Contact the Libraries Australia Help Desk
Ph: 1800 026 155
The Libraries Australia Help Desk can check why the connection to remote databases has been refused.
|
Unable to search the database due to a system error. Unable to connect to the Z39.50 server.
|
Libraries Australia cannot connect to the Z39.50 server.
|
Contact the Libraries Australia Help Desk
Ph: 1800 026 155
The Libraries Australia Help Desk can check the Z39.50 connection.
|
Unable to search the database due to a system error. Unexpected end-of-file from 'rlg.Libraries Australia.nla.gov.au:210'
|
Libraries Australia cannot connect to a remote database, eg. RLG
|
Contact the Libraries Australia Help Desk
Ph: 1800 026 155
The Libraries Australia Help Desk can check the connection between individual databases and Libraries Australia.
|
Unable to search the database due to a system error. Unsupported Relation attribute.
|
The database may not support a particular relational attribute. |
Check the help manual to find the supported relational attributes for each database. |
Unable to search the database due to a system error. Unsupported Truncation attribute ‘104:unsupported truncation attribute’
|
The database may not support a particular wildcard truncation symbol. The truncation symbols can vary for each database. |
Check the help manual to find the correct truncation symbols for each database. |
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